When managing your catalog, you can either delete items and categories permanently or turn them off temporarily. Understanding when to use each option helps keep your app accurate and preserves your order data.
Deciding between deleting and turning off items
Review the differences below to choose the right action for your inventory:
Delete: This action is permanent and cannot be undone. Only delete an item or a category if it is gone for good. If an item has an order history in a customer's profile, it cannot be deleted. Attempting to do so will result in an error.
Disable: This action temporarily hides items or categories from the app while keeping them available in the merchant portal. Use this option for seasonal items, temporary stock shortages, or items with an existing order history.
Manage products
Follow these steps to remove a single product or update multiple products at the same time.
Delete a single product permanently
On the main menu, go to Items.
Select the More button (the three dots icon) next to the item name.
Select Delete.
In the confirmation dialog box, select Delete.
Disable a single product temporarily
On the main menu, go to Items.
Select the More button (the three dots icon) next to the item name.
Select Turn off (or Disable).
Note: To make the item visible in the app again later, return to this menu and select Turn on (or Enable).
Disable multiple products at the same time
On the main menu, go to Items.
Select the checkbox on the left side of each item you want to hide.
At the top right of the screen, open the Actions menu, and then select Disable.
In the confirmation dialog box, select Yes to turn off the items. A disabled icon will appear next to the updated products.
Note: To make multiple items visible in the app again, select the checkboxes next to those items, open the Actions menu, and then select Enable.
Manage categories
When you manage a category, remember that any changes you make will also apply to all products assigned to that category. If you want to keep certain products active, move them to a different category before you begin.
Delete a single category permanently
On the main menu, go to Categories.
Select the More button (the three dots icon) next to the category you want to remove.
Select Delete.
In the confirmation dialog box, select Delete.
Disable a single category temporarily
On the main menu, go to Categories.
Select the More button (the three dots icon) next to the category you want to hide.
Select Turn off (or Disable).
Disable multiple categories at the same time
On the main menu, go to Categories.
Select the checkbox next to each category you want to hide.
Open the Actions menu, and then select Disable.
Note: To make multiple categories visible in the app again, select the checkboxes next to the hidden categories, open the Actions menu, and then select Enable.
Sync with Square or Toast point-of-sale systems
If you use Square or Toast as your point-of-sale (POS) system, any items or categories you Disable in the merchant portal will stay Disabled after a sync, even if they are not disabled in your POS.
If you have questions or need assistance, contact us at support@craverapp.com.
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